Help with the studio
A design that will not generate, an animation stuck in progress, a download that looks wrong. Include the character name and roughly when it happened.
support@characteranimationai.comSay hello. We're listening.
The fastest way to reach us is email. Write from the address on your account so we can look things up straight away. Many questions are already answered in the FAQ.
Billing and credits
Missing credits after a purchase, a renewal you did not expect, invoices, or a refund request under our refund policy. Include the email used at checkout.
support@characteranimationai.comPrivacy and account
Data access or deletion requests, questions about the privacy policy, or a security concern you would like to report responsibly.
support@characteranimationai.comWHAT TO EXPECT
Real people. Reasonable hours.
Response time
We aim to answer within two business days. Professional plan members receive dedicated support and are answered first; Creator members receive priority over the general queue.
Before you write
Failed generations refund their credit automatically, and stuck jobs are re-driven when our servers restart. If a character has been “animating” for more than an hour, that is worth a message.
Security reports
If you have found a vulnerability, email us with “Security” in the subject. Please give us a reasonable window to fix it before sharing publicly; we will credit you if you like.