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LEGAL

Fair refunds, no fine print.

Failed generations refund themselves. For everything else, here is exactly what we refund, when, and how to ask.

Last updated: September 19, 2026Applies to: www.characteranimationai.com and the Character Animation AI API
In short: failed designs and animations refund their credit automatically; a first subscription payment or a forgotten renewal can be refunded within 7 days if you have barely used it; unused credit packs can be refunded within 7 days; billing mistakes are always fixed.

1. Overview

Character Animation AI sells monthly subscriptions and one-time credit packs. Both deliver credits that are consumed the moment a generation starts, and each generation incurs real cost with our AI providers. This policy explains what is refunded automatically, what can be refunded on request, and how to ask.

Payments are processed by Dodo Payments, our merchant of record. Approved refunds are issued by Dodo to the original payment method.

2. Automatic credit refunds

You never pay for work that did not finish:

  • If a character design fails to generate, the credit is returned to your balance automatically.
  • If an animation fails to render or export, the credit is returned automatically.
  • Retrying a failed job is free. Re-running a job that has already failed never charges twice.
  • If our servers restart while a job is in progress, the job is resumed; if it cannot be resumed, it is marked failed and refunded.

A generation that completes is not a failure, even if you would have preferred a different result. That is why the studio shows you every design for approval before an animation credit is spent.

3. Subscriptions

Cancelling

Cancel at any time from the billing page in your studio. You will not be charged again; the plan and its credits stay available until the end of the cycle you already paid for. Cancelling does not refund the current cycle.

First-cycle refund

If you subscribed for the first time and have used no more than 5 credits from that subscription, you may request a full refund of the first payment within 7 days of the charge. The subscription is cancelled and the plan credits are removed.

Renewals

A renewal charged after you forgot to cancel can be refunded if you ask within 7 days of the charge and have not used any credits from that renewal. The renewal’s credits are removed and the subscription is cancelled.

Not refundable

  • Cycles in which credits from that cycle have been used beyond the allowances above.
  • Partial months, or unused credits at the end of a cycle you chose to cancel.
  • Charges older than 7 days, unless required by the law where you live.

4. Credit packs

Credit packs can be refunded within 7 days of purchase if none of the pack’s credits have been used. Once any credit from a pack has been spent, the pack is non-refundable because the underlying generation cost has been incurred.

If a pack was purchased by mistake (for example, twice in a row), contact us straight away and we will sort it out even if the 7-day window has passed, provided the duplicate credits are unused.

5. Billing errors and missing credits

  • If you were charged but the credits did not appear in your studio within an hour, email us with the checkout email and approximate time; we will add the credits or refund the charge.
  • If you were charged twice for the same purchase, the duplicate is refunded in full.
  • If we made a pricing or billing mistake, we refund the difference regardless of the time limits above.

6. Account closure and termination

  • If you close your account, unused credits are forfeited unless they qualify for a refund under the rules above; request the refund before deleting the account.
  • If we discontinue the Service, we will refund the unused portion of any active subscription cycle and any unused pack credits purchased in the previous 90 days.
  • If we terminate an account for a serious breach of the Terms of Service, no refund is due.

7. Chargebacks

Please contact us before disputing a charge with your bank. Chargebacks take weeks and cost everyone; a refund request by email is almost always faster. Accounts with an open chargeback may be suspended until it is resolved.

8. How to request a refund

  1. Email support@characteranimationai.com from the address on your account with the subject “Refund request”.
  2. Include the date of the charge, the plan or pack, and the reason. A Dodo Payments receipt number helps but is not required.
  3. We reply within two business days. Approved refunds are issued by Dodo Payments to the original payment method and typically appear within 5–10 business days depending on your bank.

Refunds are made in the currency and amount of the original charge; we cannot compensate for exchange-rate changes or bank fees.

9. Your statutory rights

Nothing in this policy limits rights you have under consumer protection law where you live, including any right to a refund for services that were not provided as described. Where those rights are broader than this policy, they apply.

10. Changes to this policy

We may update this policy; the date at the top shows the latest revision. Changes apply to purchases made after the revision date.